Contact

Got a network issue?

If you have a problem with signal or sending / receiving messages, contact us via the form belowto the right, send us a direct message on Twitter or call us on 0800 079 2732 (2732 from your Asda mobile!)
Customer service opening hours
  • Monday - Friday 8:00am - 8:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday 10:00am - 5:00pm
Need to get in touch about your handset?
If you have a problem with your handset - an issue with the camera, the battery, the buttons or anything else then our experts are on hand to help. Just call us free of charge on 0800 479 8780
Handset customer service opening hours
  • Monday - Saturday 9:00am - 6:00pm
  • Sunday 10:00am - 4:00pm

Below are a list of common topping up questions and answers from ASDA Mobile Customers. If you can't find what you are looking for, please get in touch - we'd be happy to help.

Got a question?

Couldn't find an answer in our FAQs?

Fill out the form below and we'll get back to you in a jiffy. If you're not a customer call us instead.
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Here's what people say

Asda mobile are exceptionally good. Fantastic customer service its the main reason I will not switch to any other mobile provider.

Lin - Warrington

Great network, best value and great customer services.

Tina - Highbridge

The lady I spoke to was very understanding, knowledgeable and helpful. It was a real comfort to speak to someone so helpful.

Mr Edwards - North Wales

The staff at your call centre were the most helpful I have come across. We really would never have managed to move house without the brilliant service you provide and at such a reasonable price. We cannot thank you enough.

Gwen - East Sussex